Frequently Asked Questions

  • We are currently in the process of securing a clinic space. We’ll update this site and our clients as soon as we have a space available. In the meantime, we would be happy to come to you or use a virtual option.

  • We are intentionally out-of-network with insurances because we believe the control of your care should stay where it belongs - between you and your provider. In our experience, the frequency and duration of therapy is often limited by insurance companies who have neither the knowledge nor training to make those decisions. By stepping outside of those limitations, we are freeing you up to receive the care you need to maximize your recovery.

    For others, it may also be beneficial to have a self-pay option when they have exhausted their insurance benefits but would like to continue pursuing therapy.

  • We are currently in the process of becoming credentialed as Medicare non-participating providers. This will mean that individuals who are covered by Medicare will pay for therapy up front, and then Thrive Neuro Therapy will submit for reimbursement to Medicare on your behalf.

  • Yes! While not every treatment can be adapted to virtual therapy, there are many ways to make it work. When you talk to us about getting started, we can discuss if this might be a good fit for you.

  • Yes! Because Thrive Neuro Therapy isn’t limited by traditional insurance, we can work with our clients in whatever setting is the best fit for them.

  • We are able to accept any form of payment, including Health Savings Account, credit or debit card, cash, check, or Venmo. If using Venmo, we’ll make sure not to identify the reason for sending money to maintain your privacy.

  • Yes! Every insurance company is different and we aren’t able to offer direct support in submission, but we can provide you with a Superbill, which details the billing codes and information your insurance company will ask for.

  • We understand that emergencies happen and that we can’t predict when we’ll be sick. However, if you need to cancel but there isn’t an emergency or sickness preventing you from attending your appointment, please do so greater than 24 hours in advance to avoid being charged for the session. This gives us the chance to see another client in the time slot.